Website Union Settlement

Union Settlement is an on-the-ground resource for the community.

Organizational Summary

Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.

Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes 8 core program areas: Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development.  Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.

Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit

Position: Case Manager (PT Evenings)
Department: Adult Education
Reports to: Director of Adult Education
Hours: Part-Time
Salary: $19.00 per hour
FLSA: Non-Exempt
Location: On-site
Positions Reporting to this Role: None

Position Summary:
Union Settlement Adult Education is seeking a Part-Time Case Manager to provide in-person support. The candidate needs to be a hardworking individual with the ability to multi-task effectively, and reports to the Adult Education Director. This person is responsible for attendance tracking, monitoring and data entry into Adult Education funder databases as needed. This is a part-time position.


  • Process intake applications with proper documentation.
  • Schedule and confirm appointments with clients.
  • Make copies for staff and scan necessary documents for files.
  • File, retrieve and update documents and reports.
  • Maintain and log daily sign-in sheets for students.
  • Provide timely data entry in DYCD Connect and other Adult Education department funder databases, including enrolling students and assisting with programming.
  • Assist participants in obtaining vital social services within the neighborhood.
  • Assess participants’ need for community resources.
  • Provide referral services to other Union Settlement programs when necessary, as well as to other external resources.
  • Create monthly program reports detailing all services provided for participants.
  • Attend community events to promote Career Training program alongside other Union Settlement programs.
  • Maintain case records and program documentation in accordance with agency and program guidelines.
  • Conduct workshops that provide necessary life skills for participants.
  • Work with participants to assess strengths, needs and resources.
  • Develop an individualized strategy to meet short- and long-term goals; and follow up to determine whether goals have been met and/or needs have changed.
  • Develop and maintain community- and city- resource information database for future use.
  • Conduct periodic assessments of enrolled participants to determine progress.
  • Develop and manage an Individualized Service Plan coordinating with participants and other community resources and agencies.
  • Teach problem solving and appropriate coping techniques to enhance participant life skills.
  • Follow-up on referrals made on behalf of a participants and respond to all referrals made to the Adult Education program.
  • Maintain linkages to ensure documentation and verification of participant outcomes.
  • Participate in training opportunities as assigned.
  • Maintain and ensure HIPAA confidentiality of records (daily).

Physical Requirements:

  • Regularly required to talk, hear, walk, stand, and sit.
  • Able to climb stairs if necessary.
  • Able to operate a computer keyboard, mouse, and office equipment.
  • Ability to read printed materials and computer screens.
  • Frequently lifts and/or moves up to 10 pounds.


  • Associates degree in Human Services or related field with three (3) years of experience in a social service setting, or in providing direct services to individuals or families
  • Must be bilingual (English and Spanish)
  • Ability to work both independently and as a team with an equal amount of focus and enthusiasm
  • High degree of discretion and respect for confidentiality
  • Good verbal and written command of the English Language
  • Proficient in computer software applications, including Microsoft Office suite
  • Good time management, organizational and interpersonal skills
  • Able to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 programs.


  1. Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
  2. Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
  3. Managing Performance: Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
  4. Applying and Developing Expertise: Embraces and leads the team to achieve milestones. Seeks and supports professional development opportunities for team members. Manages finances and budgets effectively
  5. Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard

Union Settlement’s Diversity, Equity & Inclusion Commitment

Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

To apply for this job please visit

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